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I am only giving them one star because when I first got there on Saturday I thought they were super helpful. We purchased an optima hybrid that apparently was located at mesquite. Put money down and did all financing with the understanding that we would pick the car up Monday afternoon. Monday afternoon I got a phone call saying the car had been sold from Mesquite a week prior then to find out that the car I had bought was a totaled optima... Read more

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SOUTHWEST KIA ROCKWALL- I can not express how excruciating this experience was . One star is 3 too many. Got our bottom line deal confirmed though text and email. Went with full payment in hand, had added the car VIN to our insurance. Test drove our selected car and handed over paperwork and check. #1 Issue - we were told they couldn't sell the car we agreed on because it was a "punch" car, but they did have a second car we could buy. We... Read more

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I had an awesome E experience with Chris Johnson at southwest Kia of Rockwall! Rudy, James, and Chris worked diligently u til late that night to get me what I needed and wanted! Great people!!

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My family and I Visited your dealership this weekend. I Drove around for 15 minutes as well as to get out of my car and look at a few cars on your lot and there were not any sales people in site. Since I did not receive Any assistance I decided to drive off. I was very disappointed with the quality of poor service being provided at you dealership. I Will take my business elsewhere if this is what kind of service you receive from the beginning.... Read more

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Basically they used the Bait and Switch tactic during an attempted sell with me and my daughter. We agreed on a 2015 Sorento but while signing the paperwork we discovered the paperwork stated this was a 2014 model. When we brought it to their attention they denied it but did tried to sell us a 15 of lesser value. We refused and left, General mgr and sales mgr were very rude and obviously knew they had been caught. I was a repeat customer... Read more

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I purchased a used vehicle from this dealership and was taken advantage of. They told me my interest rate was 9.99% but after I signed, they changed it to 19.99%! They were supposed to "mail me" a copy of my contract, and never did. They never return any of my calls. These guys are super nice on the sales end, and everything APPEARS legit on the back end..then they *** over after you leave. Now I'm so upside down in my car that I cannot... Read more

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I traded in my 2010 Honda civic to them on may 8 2012. I called they said they had me pre approved "just come on down and sign the papers on a 2013 Kia sorento" supposedly the payments were going to be where they needed to be everything looked PERFECT. I drive an hour away NOTHING WAS in place. The sales person was expecting me she came over and told me "she was helping a friend out" anyway waited for TWO hours and FINALLY she came to help. She... Read more

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